I got the same email today. I completed the second portion of the shop last week. If the client cancelled the project, we should have been informed prior to completing the second portion.
Just as they say we must follow all guidelines (the contract) in order to be paid, they need to hold up their portion of the contract and pay what it says.
I just read over the guidelines and it does specifically say they will pay $125 when you open the account, and another $125 after you have kept the account open for 90 days and fill out the follow up report. It is up to the MSC to hold up that part of the contract.
Who hold the MSC's accountable? Can this be reported to someone like the BBB or other business monitoring company?