The OP stated she read the emails that same evening. Saturday night. Less than day without responding to email. On a weekend day when she wasn't scheduled to work. The emails were about a shop days in the future.
But, the issue is that the scheduler pulled the assignment and simultaneously gave a flake citation. How can a shopper flake on an assignment that isn't assigned to them?
The citations are used to "punish" (sassie's gleeful definition) shoppers so that they don't get assignments again. Pretty harsh response from a scheduler who tried only one day to reach a shopper and wasn't willing to wait 24 hours for a response. I'd call the scheduler out, too. [
www.sassieshop.com]