Hello all! I am new to mystery shopping. My first shop was a web evaluation, and the second one was a bank shop. I did my 3rd shop which was for a retail store, and I submitted a very detailed report. A few days after, it updated with a rating of 9/10 and the reviewer comment only stated "very good report". Is that supposed to be good? Why 9? Why not 8 or 10? Does anyone know how they rate reports? If needed (and allowed), I can disclose the MSC. Thank you!
I think a 9 is supposed to be good. I think of 10 as an A, 9 as a B, 8 as a C, and 7 and lower as not good. Some companies grade harder than others. There are some companies I do reports for and always get a 10. Anybody who covers all the points and does the guidelines right gets a 10. Other companies grade harder. Most companies count off for spelling and grammar errors.
It's true that some grade harder than others. It can also depend on the editor. I have had editors who I know had to do extra work because I did a bar shop and then I've had editors who have told me all they needed to do was fix my spacing and grade me an 8 -_- It all depends. Some folks are mean and greedy with the 9's and 10's over things such as keeping your period in the quotation mark even if it's accidental I would roll with a 9. Actually, I roll with 8s no issues.
Thank you clinen11. That is really good to know. The bank shop was also very detailed with a lot of narrative required. I received payment but it was not rated and there were no comments. Thanks again! I'm glad I found this forum.