At the end of the questionaire, they ask did you conduct "Fast food name" for MSC during XXXX or XXXX years. I thought we weren't supposed ot reveal who we shop for. Makes me say hmmm.

That particular MsC is looking for shoppers who shopped for them under a different name.

Just thiink about it, how many people on this forum shops with the same ID as they use on there shopping sites? And how much of that is their true Identity? We all are in cyber space and just a few computer clicks away from "outer space".

That certainly strikes me as an opportunity to reply "none" even if you were doing them. Certainly I would not comment on with whom I had shopped the location before. I cannot see its relevance to the current shop except in ways that would cause grief to the shopper.

But what are they hoping to gain. Would it be wrong to shop for this company if you shopped for the other one? Just wandering.

sojo917 Wrote:
-------------------------------------------------------
> That particular MsC is looking for shoppers who
> shopped for them under a different name.
>
> Just thiink about it, how many people on this
> forum shops with the same ID as they use on there
> shopping sites? And how much of that is their
> true Identity? We all are in cyber space and just
> a few computer clicks away from "outer space".

I actually think they are looking for shoppers in those areas to do these, and since Gap has a notice on their page about where to go to sign up with the new vendor, they might be tracking if it has worked.

I answered the question truthfully, because the exchange of shops between the two companies has been very open. I saw no reason to lie.

karen

prettygul1 Wrote:
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> At the end of the questionaire, they ask did you
> conduct "Fast food name" for MSC during XXXX or
> XXXX years. I thought we weren't supposed ot
> reveal who we shop for. Makes me say hmmm.


I answer that, "I have confidential agreements will all my MSc's and I know you would be furious if I revealed information that is confidential to our relationship as shopper and Mystery Shopping company."

I agree with Dave, but there is no room for explanations, they want a yes-no answer.
I don't see why I should tell them without they telling me why they want to know.

I never have worked for the other company so I easily said no but I was puzzled about why they wanted to know.

I am not afraid to use my name. Mystery shopping companies should understand I am not trying to hurt their feelings. I write constructively, hopefully to suggest to Mystery Shopping companies that they should have a partnership of trust with their agents, the independent agents who represent them in the field.

If no one but inexperienced novice shoppers took the jobs disgruntled experienced shoppers refuse to take, the inexperienced novice shoppers may tell the companies what they want to hear, because they are inexperienced. Mystery shopping companies can lose a client if the shopper does not relate the reality that is occurring out in the field. If issues are occurring that create unhappy customers and the customers can and do go elsewhere. The location or even the entire company can disappear, depending upon how wide spread the issue is.

In my former life before I retired, I "suggested" to business people who were at odds that solutions could be negotiated. Negotiated Services (one of my consulting companies) examined issues and injected reality and common sense into the issues. The results were amazing. Very few issues had to be litigated.

Companies who swore they would never do business with each other both benefited, both companies gained something of value. The customers gained suppliers that offered extraordinary service and deals and looked for ways to service the customers, not just sell the customers something. The suppliers gained customers that were sometimes shocked when a supplier told them they did not want to sell a customer something because it was wrong for them. Integrity builds trust and loyalty and word of mouth advertising for life.

If I hurt anyone's feelings with my comments, the comments are not meant to hurt but rather to help inject common sense and reality into issues. You cannot improve, unless you understand how those you serve view you, in reality. Those you serve can and do go elsewhere for petty reasons when they feel used or abused. Issues should not be deliberately created, relationships can be established without crisis. When an issue does occur, the service or merchandise provider should welcome issues as opportunities to create relationships and loyalty.