I messed up on this shop from the beginning. I scheduled the wrong date; I chose the same date when I intended the next day. The call had to be done by 6 pm and it was 5:35. So I watched the video and read through the guidelines and scenario as quickly as I can. And this was my first time to do this particular shop so I had no previous knowledge to go by.
So anyway, I made the call at around 5:50, then the call disconnected. I made the 2nd call and completely forgot to dial the *## before calling the toll free number. I did not realize until I completed the call, and it was too late to call again because it was past 6 pm.
The call was still recorded, and it is on the report to listen to. I have not submitted the report because I needed to wait for a follow-up.
I emailed the scheduler and explained (and apologized) what happened. I asked if it will be a problem, I can re-do the call using a different phone number. That was 2 days ago but no response yet. I have to submit the report tomorrow... Oh well, I guess I'll submit it as is and hope for the best.
I was just hoping if anyone has any advise...