I performed a shop at a location that had a name change FIVE YEARS AGO but guidelines were not updated to reflect the new name. I emailed the scheduler and called her. She did not give me any information on the shop except automated emails warning it was due. I did the shop and was given a 7/10 shop grade with "wrong location" notes. I received no information on payment. I received a one line email saying I would be paid unless I was told I wouldn't be. No reply if my report was used. Hmmm It was the same store, same owner, same address, same building, same campus, etc but one word in the name had changed. They went from *Wing Street* to *Wing Works* (not the real name). Chase the payment? Ask about my report? Or let it go? It's been about 60 days and all other shops are paid. I lost $11 out of pocket and a $27 bonus.
*Edited to be concise.
UPDATE!!!! This week has been great with communication grinning smiley
"My apologies that you did not get paid for this shop. You are correct in that the location name changed and the money is due to you. I have let my contact at Shopper Payments at ***** know to process this payment with the next batch of payments" Yay.
Wonder if they read this forum, too? My shop grade was also changed!!!!
Edited 4 time(s). Last edit at 01/12/2017 04:07PM by clinen11.