Phone Call Teams are the Equivalent of In-Person Route Driving

Hi,

I have been communicating with phone scheduler's of many mystery shopping companies. I found out via this research a few things. There are call team units. It can be a few calls for a short project to ongoing 700 per month call assignments to multiple mystery shoppers. This is the way to make money the way in-person route drivers do for phone shoppers. Your ability to get on a call team is based on your relationship with the scheduler and mystery shopping company.

I share this because I did not know about that. This is a way to efficiently get repeat work. I would like to hear about available call teams and your experiences. I found each project has various rules. You have to cater more closely than single calls typically done with phone shoppers (more work). You get assigned work in a time range that is more convenient to the company over you. I find it worth it. How do you find call teams?

Sandra P. Dunne
Phone Mystery Shopper
www.linkedin.com/in/sandrapdunne

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I really do not undertand this post. Can someone xplain it, please?

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
I found a listing for a call team on Jobslinger at one time. I hooked up with them and make 300 guaranteed calls a month and I have been doing this for two years.
Wow! If walesmaven and JASFLALMT don't understand it, I am not even going to waste my time trying to decipher the post.
ACL had a "call team". I (and most everyone else) got out as fast as they could. Horrible experience.
Seems this shopper found a suitable niche. I don't do phone shops; I'm hoping the reporting requirements are significantly different from regular shops, so that the ability to make sense (in writing) -- or lack of it -- just doesn't affect the outcome.

In other words, I couldn't understand the post, either!
Same. I, at first thought they were suggesting that we could sign up to be called by a scheduler who would tell us where to go and what to do on route... basically a route planner who uses us as a puppet to do their bidding. After reading more, it sounds like they are saying you agree to be a route scheduler and make phone calls and do this service for others... so you plan their routes over the phone and send them out to the field. But then I wondered if they meant that we just get a list of shoppers we have to call and harass to go do shops for little fees. *shrugs* So, either we're applying to be a scheduler or applying to be scheduled? I'm kinda digging what I'm doing right now. It's working out well for me.

MegglesKat


Edited 1 time(s). Last edit at 01/12/2017 04:15PM by clinen11.
My take was...For folks who like phone shops, it seems some MSCs offer shoppers the opportunity to join a "call team." Being on a team offers stable work and income each month. The OP just found out about this revenue stream and kindly is informing others who may not be aware. OP hit the nail on the head with that one. smiling smiley There was an analogy to route shopping perhaps because the calls need to be planned out and completed over several days.

Further, 2 posters confirmed they are/were part of a call team. One likes it; one didn't.
I just wanted to know other people's experience on call teams for phone shops. I personally like being part of team and collaborative type environments. Also maybe some larger company leads like "ACL" (thanks SoCalMama for the lead I did know this). This is why I come here.

Sandra P. Dunne
Phone Mystery Shopper
www.linkedin.com/in/sandrapdunne
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