Sassie also doesn't necessary send the email out immediately when the scheduler has pressed the "email" button. Sometimes it takes several hours. Depending on the company, the scheduler who first set up the shop might not be the scheduler handling the shop. (Of course here's me, working at 8:41pm, and I'm here until 10pm :p).
If there is a generic "help" email for the company, I would try contacting that one again with your questions (for example, Shoppers' View has an account
shoppers@shoppersview.com that is forwarded to all of the schedulers). If you know other schedulers at the company, you can try reaching out to see what's up, too. Sometimes one email can slip through the cracks; it happens to the best of us. If I've sent out an email, and I haven't received a reply, I "reply all" to my original email, so there is a record of my repeated contact to the recipient. I then say something like, "Hey, I haven't heard back from you about this.I'm interested in this shop, but I would still really appreciate it if you could answer these questions for me."
I'm not sure about other companies, but we understand that you don't have access to the full guidelines until you have access to the shop. We don't penalize if you cancel right away and let us know why. It might bum us out, but it won't decrease your score.
Edited 1 time(s). Last edit at 01/14/2017 01:41AM by ShoppersViewChristine.