Calling prior to visiting might tip off the establishment that a mystery shopper is arrivng. I like callimg immediately after . Shop is over, so i dont care if they recognize me.
Really?! I call places often before going there (not when mystery shopping), to ask if they have vegetarian options, their hours, and/or if they typically have long waits/should I make a reservation. If I like what they have to say, I go there to eat. No??
I recently spoke with a general manager of a fro-yo place (not on a mystery shop, just went there for a sugar fix) and he told me I could call before coming in to find out if they have my favorite flavor that day. He told me people do it all the time.
@msimon-2000------->.................."risk of talking to someone who may recognize your voice."
How much talking are you doing during your meal and eating? Are you talking to the employees? Are they eating a meal with you?
The reasoning my schedulers give me is usually something like, "If you call before, then they recognize you when you come in, it could affect performance and invalidate the shop. If you get recognized when you call afterward then the shop is already done, so at worst you wouldn't be able to go back."