Am I the only one feeling that some mystery shop reports are poorly designed?
I often see questions that asked for a black and white answer (fixed choices), which really should be answered with something else (not in the range of choices).
When I need to clarify something, I also often see reports that don't allow enough space to type. For example, they might limit you to 50 to 100 character, which is only like two sentences.
I've done a good number of reports, where I felt very bad that I had to answer things in a way that didn't best reflect what happened, because of the limited options and way the report was written. The design of the questions was bad and/or they wasn't enough free writing space.
On the other end of the spectrum, sometimes it can feel like we're asked to write/comment too much (with unnecessary redundant and required writing space for things we've already answered).
Just venting for the moment...but also wondering how others feel and handle these situations.
I will write a separate follow-up note to the scheduler or help desk, etc. to explain my report answers that I felt were not expressed in the best possible way due to the limitations of the report form. I never know if they let the client know my follow-ups, so that's bothersome to me too. Because I wonder what would happen if I was forced to answer a question in a simple yes/no way and it required a more nuanced response. Yet, that answer might affect someone's job and livelihood. If the scheduler/help contact person doesn't forward my information over to the client regarding that report's answers and follow-up comments, then what if the worker gets fired?
I feel I've done the best I could in those cases and did my duty to let them know that the report formats aren't very good, but I don't know if they ever do anything about it.