@MountainCacher88 wrote:
Dare--Did you use the chat at the main bottom of the page? There are 4 or 5 of them and they all show "offline" but if you pick them anyway, the last one on the bottom connected me to a chat agent. I was surprised.
Yes, per the instructions, I did chose the chat at the main bottom of the page. I even tried on both IE and Chrome. Now the msc is coming back and questioning me. I hopefully will be paid for these, as I followed the instructions and it is not my fault that the chat feature was offline!