I recently was awarded a shop via KSS for Kenesis, however I can't seem to log into the kenesis site to confirm my shop. I get a "oops bad login" error even when entering the correct password/email. I click on the "forgot password" link and it emails me my password, I enter it, and again, I get the same message. When I reply to the robo email from the scheduler, I get no response. Does anyone know where they can point me next?