My very first flake, I was on the way to do a shop, 5 AM left home, had to be there by 8 AM. Crested a hill south of here and ran into total white-out blizzard. Turned around and went home. Called and e-mailed them. No one will drive 100+ miles in white-out conditions -- no sane person, anyway.
Got a flake, weighted twenty times.
I've since done a dozen shops with that company; got 10's on all of them. My average is still only 3!
But I just did a shop for them today, so I'm guessing they take the last dozen shops into consideration.
My only other flake, again over 100 miles away...went 60 miles, the road was closed. Hey, folks, I live in the COUNTRY. When the road is closed, you CAN'T GET THERE. There aren't alternate routes or detours.
Again, I called and e-mailed the company. That very special scheduler gave me THIRTY FLAKES for that
one! And it doesn't bother me at all -- I merely will just never, ever shop for them again.