A 2 hour report sounds like it was for EPMS, which has the most lengthy and detailed reports of all. Yes, that report goes faster with practice, but is still very long for the pay involved.
Regarding video apartment shops... Yes and no. Most EPMS apartment videos have the same report as nonvideo. But, I do many apartment video shops where the report takes from 3 to about 15 or 20 minutes. The 3 minute ones ask the name of the agent, start and end times and date, your alias, and how you labeled the video for upload. The longer ones include some multiple chicer questions and, perhaps, 2 very short narratives. The main line video MSCs (which does not include EPMS!) also tnd to use schedulers who have all done hundreds or thousands of video shops and are very supportive of the shoppers. It is a whole difference world from "traditional" shopper-scheduler relationships! Many video shoppers just won't work for a scheduler who is not a seasoned video shopper, for that reason.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.