Tonight I did a bar shop at a bar located inside of a well-known four-star hotel. The survey is mostly check-off with very limited narrative compared to other bar shops I've done.
The service was without question effecient and excellent and no cash or pouring issues were detected. Near the end of the visit the bartender, who had been chatting with a patron who appeared to be a regular, without prompting went into a political rant about an issue that he had seen on the news. While not racist or similarily offensive the commentary maligned certain people and could have been easily turned off the customers who were in earshot. (Ironically the patron clearly had a differing point of view and artfully steered the conversation in a different direction.)
I'm debating whether or not to mention this in the narrative. It was unusual enough that it seems like the exact kind of detail we're being paid to include. (If this was a "neighborhood" bar where politics was frequently discussed I wouldn't find it unusual, but in a hotel bar setting it seemed surprising.)
Of course I wouldn't state whether or not I agreed with the opinion expressed, but on the questions requesting a summary of the bar experience I was thinking of putting in something like this:
"The staff attended to all of the patrons' needs and the food was excellent and served quickly. The only surprising moment was when the bartender gave a seemingly unsolicited lengthy political commentary to a patron who seemed to be a regular."
Any thoughts?