@ShopWhisperer wrote:
I still do that if I have to but I have begun video taping almost all my shops. It was getting too hard to notice all the details and the timings and the dialogue and the name tags and the everything. I put all the timestamps and the events and dialogue on paper before I do the report. I usually only have to replay certain parts. For some reason it's easier to watch a video than just listen to an audio file.