Branching out I decided to take an "easy" pricing study phone shop. I read what I could without applying for the shop and felt comfortable taking it. It's a recorded call shop.

It's finally assigned to me and I get the full disclosure. You're to call a specific dealer and get several different repair quotes for two separate vehicles. Really? Who actually does this?

Add in they want you to sound natural, which is fine. I can naturally do this, though doing it for two separate vehicles at one time is a bit ridiculous.

Guidelines suggest you write down info and go from there. To record the call you put in the specific codes and voila, all should go fine. I did the call, it went well, all was fine and good until I realized I made a mistake in writing the access code for the second call recording, not the first. So the shop won't finalize because the call field for the first call is blank (but the second call field has the whole call recorded).

Email the scheduler and ask him if it can be fixed. Thinking they can swap around something to make my world continue to turn. Turns out no, they reset the entire shop and he said the only way to complete it is to do the whole shop over.

Now I have to ask him to unassign me, which I know is gonna hit my numbers, but it just seems like there is no away to call back and sound natural. This call was a foot in the door for other calls, but honestly, knowing I have to get deets on two cars in the same call was so unattractive I pretty much decided to not do any more.

*Sigh* One of those days.

Why can't you do the phone call again and use a different tone and/or voice with a different name/phone#, car models, etc? You can just sound like a different person. If you really want to continue shops with this company, you may have to do that.

The car specifics are provided by the company, so I can't fluctuate there.

It's a lesson learned for me. I thought they would be able to retain the first call somehow, not just delete it and start from scratch.

For a swell fee of $5?

Nothing about YOU should have been recorded during the call. Specifics is just that specifics. Two or more calls can be specific, but if you are requiring about a certain car then that should not be unusual.

Why didn't you listen to the recording before you reported it? If you had, maybe you would of recognized your mistake. There is an app for burners phones. RE-do for $5 or flake and accept the numbers.

BTW, most MSCs do not correct OUR mistakes, when they give us the guidelines to follow.

Edited 2 time(s). Last edit at 05/03/2017 01:05AM by sojo917.

@sojo917 wrote:

Why didn't you listen to the recording before you reported it? If you had, maybe you would of recognized your mistake.

There was nothing wrong with the context of the call. The issue was where the call loaded in the report. It was loaded under call 2, not call 1. When I went to finalize, it cited error - call 1 missing.

Honestly, the call was unique enough that service people are probably still laughing in the break room about the crazy lady who has a fleet of cars all needing repairs she claims just cause her kid told her the car does. Regardless, part of me is sharing for the sake of reminding people to pay attention to all the numbers since fixing mistakes is pretty tedious.

If you don't mind me asking, how much total time did you spend on the phone calls and writing the report ?

Call was 6 mins 45 seconds and I was entering data on report as I went along. Total time spent, 8 minutes. Probably spent more time freaking out about where the call loaded than I did doing anything else.

There are other calls you can do where they are not recorded and they pay $3- $5 per call for the report. I tend to stay away from the more complicated scenarios like yours. Simpler for me is my preference.

Some of the new fang dangled techno gizmos takes time to get to know how they work. Just because one can enter data on a report as they go along, does not mean they have to. It saves not freaking out. After the call, I doubt if the retail gave the phone call any consideration, they had a job to do.

Edited 1 time(s). Last edit at 05/03/2017 02:24AM by sojo917.