Yeah, no excuses, I didn't follow the MSC directions. This was my first shop with this MSC and I wasn't used to the format. There is a survey for the client, which clearly said you need to take an exterior photo IF business card was not obtained. There was also a survey for this same shop by the MSC that said "You must ask for a business card and take an exterior photo of the location during your visit." That was my lesson learned, not erring on the side of more is better than less.
Update:
1) I got a response this morning, great response time!
2) They said, "You need to take a photo of business card OR the photo of the dealership. However, what you have done and how professional you were, I don't think this is going to be a problem."
woohoo!
Lesson still learned, but it worked out for me this time