I am finishing up a hotel shop that started out being a big disappointment and is becoming a revelation. That is because I expected something other than what it is. It is, to my mind, a truly exceptional long-stay hotel in an area that serves a huge military base and has a nearby VA hospital. Top marks for things that the survey never asks about: tons of ADA compliant parking; serious cookware in the kitchen, a full size, full power microwave; excellent, 24 hour, mini-store with a wide variety of food; a "lending locker" where guests can borrow anything from a blender or a board game to or the equipment to set up an outdoor game of corn hole; a serious outdoor picnic space with two large grills; many accessible rooms with special accommodations for service animals; a large, immaculate laundry area and work-out area. The list goes on. And, it is very, very quiet, clean, and well maintained. It does not provide breakfast. But, there is a nice white board in the lobby with lists of guest-endorsed, nearby places for: breakfast, dinner, happy hour, etc.
Guidelines for the shop also fail to "get" what this is. "Shopper is required to eat breakfast in the hotel and to take the following pictures of the food and breakfast area...." I hope that the client will have the MSC do a survey form that reflects what this place really is, because the result would allow its good design and execution of its "mission" to shine through. BTW, the microwave eggs, sausage, potatoes and cheese bowl was superior to most "frre" breakfast scrambled eggs. Why was I not surprised?
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Edited 1 time(s). Last edit at 07/26/2019 03:00PM by walesmaven.