I had to cancel a shop. Do you think I'm at fault?
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Totally depends on the company and your status with them. First time offender may be forgiven since instructions didn't say no kids. Seasoned shopper may ask if kids are allowed, it's a crap shoot, but it will go on your record....also depends if company has time to re-schedule, time of month, etc.
Live consciously....
If you've shopped for them in the past and checked the guidelines and canceled quickly after being assigned, then no I don't think this should count as a flake. My experience has been flakes come from not doing a shop or cancelling at the last minute.
I agree that shop advertisements could include a lot more information. I've cancelled more than a few after reading the undisclosed information.
I agree that shop advertisements could include a lot more information. I've cancelled more than a few after reading the undisclosed information.
proudly shopping in the D.
I don't think you're at fault at all. These MSCs need better disclosure upfront if they want to avoid cancellations once the shop's been assigned!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
Bummer. I'm really surprised that wasn't in the guidelines. Also surprised that the hotel didn't ask or clarify that policy when you called for a reservation.
We are all here on earth to help others....What on earth the others are here for I don't know.
--W. H. Auden
--W. H. Auden
@Alter_Ego wrote:
Bummer. I'm really surprised that wasn't in the guidelines. Also surprised that the hotel didn't ask or clarify that policy when you called for a reservation.
Alter_Ego, I didn't even call to make a reservation. When I received the assignment, I opened up the guidelines and once I saw that it didn't allow children I emailed the scheduler and let her know. I'm worried, though, because she hasn't responded and the shop still shows up on my log. I've emailed her twice now. The first was yesterday, Friday, in the afternoon. Maybe she left for the day.
If it's a particular MSC I do hotel shops for, they notate every cancellation. I have many that were mistakenly done by the schedulers themselves so they make notes not to hold their errors against me. I guess it depends on the MSC/ scheduling system they use whether this will follow you.
Doing what I can to enhance the life of my family! I LOVE what I do 
Who actually writes the shop guidelines? Is this done by MSCs, clients, contracted wordsmiths, or others? For some shops, should temps, shoppers, students, or anyone who can read be hired to test the shop guidelines? Could this added step reduce the apparent gaps between instructions and intentions?
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
Yes, and it might reduce shopper's fees, as well, as it would be an additional layer of costs.
I have recently been forced to cancel oodles of shops after receiving the guidelines, because guidelines now specify the shop MUST be completed on the MSC's app -- and poor old tech-dinosaur idiot me, can't use apps. I would think a shop description stating "complete report on-site using our app" would be a HUGE selling point to the young, tech oriented shoppers who want to be in and out quick, with no reports to fill in after you get home!
I just e-mail the scheduler and tell 'em sorry, I couldn't tell these shops require apps, and I can't do apps.
I have not been penalized. Maybe they realize that many regular shoppers are older, like me, and just not
tech oriented?
I have recently been forced to cancel oodles of shops after receiving the guidelines, because guidelines now specify the shop MUST be completed on the MSC's app -- and poor old tech-dinosaur idiot me, can't use apps. I would think a shop description stating "complete report on-site using our app" would be a HUGE selling point to the young, tech oriented shoppers who want to be in and out quick, with no reports to fill in after you get home!
I just e-mail the scheduler and tell 'em sorry, I couldn't tell these shops require apps, and I can't do apps.
I have not been penalized. Maybe they realize that many regular shoppers are older, like me, and just not
tech oriented?
First, I do not think you are at fault, and you did exactly the right thing in notifying the MSC immediately. Next this brings up a sore subject with me, a few MSC where you cannot see the guidelines UNTIL you accept the assignment. A big box store assignment with a $15 payout looks great UNTIL you find out exactly how much work it entails. It is for this reason that I avoid certain shops. Thankfully I have friends who have been shopping longer than I have who have been kind enough to warn me about some of the shops.
I find that almost all the shops from various msc do not include detailed shop instructions until after we sign up. It woild be helpful to put in all the key bullet points and what interactions/reporting data is required before we sign up. They would be saving themselves and us unnecessary work.
Some shoppers are afraid cancelling, even immediately, will prevent them from getting assignments. Apparently it happens often enough to offset the cancellations so the MSCs must find it a winning scenario.
Edited 1 time(s). Last edit at 06/11/2017 04:27PM by LisaSTL.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Edited 1 time(s). Last edit at 06/11/2017 04:27PM by LisaSTL.
Hey, I signed up to do some phone shops for a cash advance shop. No where did it say that I needed to speak Spanish. It only had some details that I must call within their business hours and asked about a specific scenario. When I signed up for the shop, it asked the question, do you speak Spanish. I replied no in the comment section and the shop was self assigned. I read in the detailed guidelines that I must speak Spanish during the phone call shop.
No, you are not at fault but some MSCs may want to sacrifice you to cover up their inefficiency. And that is what bugs me. Why do they have to disclose the particulars of the shop only after you have been assigned the shop? One thing that irritates me is the absence of the actual address until you have been assigned the shop. It is frustrating.
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