I just did two big-box stores. One is for the client, and the other was to check out the competition.
Instead of rewriting the guidelines, they just used the same guidelines. They just changed the store name throughout.
Which is just oh, so, STUPID. The 2nd store's departments have similar names, but not identical names. The store layout is entirely different. You're required to get a business card -- store #1 lets employees provide you with a business card, in store #2, only managers have business cards. And managers aren't available, LOL!!!
For example, "go to such-and-such an area". Store #2 doesn't HAVE any "such-and-such" area. No way, Jose.
The required interaction in store #2 is totally and 100% handled at the Customer Service counter.
If I handed in a report written this badly, I would expect it to be rejected.
I feel like rejecting the guidelines!!!
Do you have a "worst guidelines EVER" story?