Slapping someone's hand is not a "violent" response. How can you defend someone who touches another adult they do not know and have no relationship with like that? She had her hand in the OP's face. My reactions are quick, so it would not have made it that far. And what is up with that "shaggy dog" reference. Again, it was not the retail associate's business to even comment on the customer's hair when she is there to buy a freaking appliance. And you are right we do not know the intent. Isn't that the whole point?