1. Forums
  2. Mystery Shopping Discussion

RESOLVED: Technical Assistance Needed -- Sassie Report....

July 01, 2017 03:14AM
I'm in the middle of a report on the Sassie platform and received this error when I attempt to access the report to finish it::

Fatal error: Call to a member function hasNext() on a non-object in /home/surfmer/sassiecore_a/sassiehelpers/common/avprep.class.php on line 770

Does anyone have any suggestions on how to access the report to find/clear the error?

Thanks in advance for your help!

"We're just two lost souls swimming in a fish bowl -- year after year..."


Edited 1 time(s). Last edit at 07/01/2017 04:07AM by msimon-2000.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About SassieShop
July 01, 2017 03:19AM
Never encountered that before. Try rebooting the computer? Try a different browser?
Reply
July 01, 2017 03:22AM
I logged out and logged back in...same error. Everything was humming along smoothly until I suspect that I entered a character in a narrative box that Sassie does not like. Unfortunately, I cannot get back into the report to search out and remove any offending characters/symbols.

"We're just two lost souls swimming in a fish bowl -- year after year..."
Reply
July 01, 2017 03:23AM
That seems more like a server side issue than a client side issue.
For the non-techie......it' sounds more like a problem in the design of the web form or a database error and less like a problem in the local PC or browser.

There are reasons that a body stays in motion
At the moment only demons come to mind


Edited 1 time(s). Last edit at 07/01/2017 03:23AM by bgriffin.
Reply
July 01, 2017 03:25AM
Figures, I'm 90 percent done with a narrative heavy report on a friday night before a holiday weekend...what are the chances I'll get an answer to my "contact" email the OP muses rhetorically...lol!

"We're just two lost souls swimming in a fish bowl -- year after year..."
Reply
July 01, 2017 03:40AM
Have you tried to access the report from a different browser or your smart phone?
Reply
July 01, 2017 03:46AM
Inexplicably, I am back in and finishing up the report after a brief delay. Thanks for all your suggestions! It looks like the proverbial 'ghost in the machine' has changed pastures....

"We're just two lost souls swimming in a fish bowl -- year after year..."
Reply
July 05, 2017 01:41PM
Yeah, after my recent Sassie reports submitting when I hit Save, and definitely not Submit, and now this, I think there might be some Sassie sassiness going on. I asked about this in the Company discussion, re: Consumer Insight, if you want to check that out.
Reply
July 05, 2017 04:19PM
Just always be sure to SAVE your work after each narrative. Notify scheduler with your problem and they can send the report back to you. I just had a problem submitting a report, the upload of my receipt would not go through. Thank goodness I SAVED, SAVED, SAVED, other wise it would have wiped out my report.
Reply
July 06, 2017 02:27PM
I saved, saved, saved -- did not submit. But the system submitted it each time. sad smiley It was a nightmare, and because they had to email me because of the glitch, my scores went down to 8s. The assignments didn't even pay much, but it was a fun gig to try.
Reply
Sorry, only registered users may post in this forum.

Click here to login