@JASFLALMT wrote:
Morledzep, I do it in a very polite manner. I do know not to be imperious to servers. If it's handled properly there is little chance that the kitchen is going to react in the way that I think you are thinking. And if it's too burned or undercooked to eat, why wouldn't you say something?
@walesmaven wrote:
Unfortunately, I would not send the meal back. It would probably take me until the next morning, at least, to be able to write a professional report. So, I might just email my scheduler to say that the shop is done; I have the pictures and the receipt but cannot possibly complete a good report until early in the morning. btw, I have had to do just that and have never had a scheduler pull the shop. If one did so, I would figure that I was DONE with that particular scheduler.
In addition, I would hope that the scheduler would give me first dibs on a really nice future assignment. (Have had that happen following such a disaster, too.)
@roflwofl wrote:
If it says in the guidelines not to complain or send back the food, like the Chipotle guidelines, I would throw away whatever part of the meal was inedible and describe it in the report. If the guidelines do not address what to do in the event that an item is inedible, I would call my server and tell her it was inedible Most of the restaurant shops I do either allow inedible food to be returned or do not address it in the guidelines. In short, I would follow the guidelines. If not covered in the guidelines, I would make my own decision.
@JASFLALMT wrote:
Morledzep, I do it in a very polite manner. I do know not to be imperious to servers. If it's handled properly there is little chance that the kitchen is going to react in the way that I think you are thinking. And if it's too burned or undercooked to eat, why wouldn't you say something?
@roflwofl wrote:
I know, I've thrown away a LOT of chips. In fact, in recent months, I throw away more bags of chips than I eat.
The chips really seem to be going downhill fast. So far they haven't ever messed up the food in my bowl. Although, they did mess up my order this month. I ordered two bowls, a chicken bowl with no beans and a steak bowl with pinto beans. They gave me two chicken bowls with no beans. I was annoyed to not get my steak bowl but it was edible and tasted good (even though it wasn't what I ordered) and I ate it anyway and reported their mistake.
@HonnyBrown wrote:
You do a mystery shop and the food is awful to the point where you cannot eat it. While not in the guidelines, it's generally against the rules to send the meal back to have the kitchen make it correctly.
Do you send it back so you can get a meal that you can eat? Or do you trash it and put it in the report?
@sassymmmm wrote:
Can you imagine to have that happen on a reimbursement only shop? UGH!!!!!
@ShopWhisperer wrote:
Wut. If it's not in the guidelines, it's not against the rules. As long as you're not just being annoying, act as you would as a normal guest.
I alert the staff to the problem ("This is cold." ) and let them suggest what to do. Like, I've been told by the waitress that she'll talk to the cook, leaving the plate with me, then she comes back and tells me that he says it's not cold. Ha ha, okay, the cook is psychic I guess.
Anyway, they need to know the problems with not just service but food preparation and how it's handled. Most places that I frequent stumble over themselves to make things right; it's just typical customer service these days.
@HonnyBrown wrote:
Not every client wants to know the problems. Some only want to know how good they are doing.
@isaiah58 wrote:
@HonnyBrown wrote:
Not every client wants to know the problems. Some only want to know how good they are doing.
I believe that your assumption is incorrect. There is no basis for it. A comment like this is not useful as it suggests that shoppers should ignore problems or otherwise falsify their reports. Outside of disgruntled shoppers blame shifting the reason for rejected reports, this is nothing but fiction.
@isaiah58 wrote:
@HonnyBrown wrote:
Not every client wants to know the problems. Some only want to know how good they are doing.
I believe that your assumption is incorrect. There is no basis for it. A comment like this is not useful as it suggests that shoppers should ignore problems or otherwise falsify their reports. Outside of disgruntled shoppers blame shifting the reason for rejected reports, this is nothing but fiction.
@Irene_L.A. wrote:
Off topic (bear with me), I enjoy BJ's Brewery and do their shops, however, I went on my own (not a shop). The whole lunch was a mess, wrong order, took too long, bad experience (glad it wasn't a job). I wrote to Management and told them my experience and forgot about it. I just get an email saying they are looking into my letter and will be in touch with me. This tells me they want to know so they can remedy problems. For those they say, they only want good reports, not so.....purpose of MS'ing is to correct wrong. Honny, I would have sent order back, no reason for you to not enjoy your meal.
@isaiah58 wrote:
Ok, so are you saying there are a small number of clients that would reject reports, refusing to pay for them, that were not 100% positive? I'd hate to know that any MSC would allow such clients to abuse us this way.