@spicy1 wrote:
Never, anymore, will I chase down a grocery, produce or meat/seafood associate to evaluate. If they're constantly in the backroom, on the phone or just not there, so be it!!!
Here's what I've done so far for my grocery shops.....I will walk through each dept twice, for 2 minutes each. If no one shows up, in addition to checking off that I could not evaluate a dept member, I add a note at the end of the report where it says something like, "Additional Notes" or something like that, telling them I walked thru such and such a dept for two min, and give them the times, and tell them no dept member was there. That way, they can check their videos if the store tells them otherwise.
As far as a grocery associate, usually I manage to evaluate one. But there have been occasions where no one was in the aisles after 3 or 4 passes through the store. Then I just go to CS and ask where something is. If they walk me, fine. If they don't, fine. Either way, I put in the notes that there were no associates in the aisles after so many walk-thrus in the aisles, and that I asked someone at CS about an item and write the results of that.
So far (fingers crossed!) the reports have always been accepted.