Well, since this thread can't go anywhere as far as answering the OP's request, I'll just hijack it and relate my one and only experience with a Kia-dealership oil change in my neck of the woods....it was not a mystery shop, BTW. It was not just for a Kia, either, but for any car. But the Kia dealership had an oil change special going on, something like $14.95 or some crazy-low fee like that, and it was for any type of car, not just a Kia. This was back around 1999-2001, somewhere in there. Anyway, while waiting for my car to be serviced, I hear this employee behind the computer call out, "This F*&#*%G computer!"...... loud enough for anyone in the waiting room to hear! Now, I'm not a prude, but I'm a firm believer in proper customer relations, and to me, that surely didn't meet the guidelines! So I went to the manager and explained what I heard. What made me even angrier was that the manager tried to patronize me and dismiss it by telling me, "Oh, no....that's not what you heard. You heard him say, That SUCKING computer" Oh brother! So I told him, no, that's not what I heard....I know what I heard, and that I was going to call Kia Corporate and report it, which I did. I have no idea of the outcome. Then.....to top it all off, when I got home, I just happened to look under the hood, and there was my oil cap, sitting on top of the radiator!! It had not been replaced!! Needless to say, I have never been back to a Kia dealership, and I never recommend them to anyone, either! End of story!
Edited 2 time(s). Last edit at 08/11/2017 03:34PM by guysmom.