Writing a negative report is one of the hardest things I find in this industry. I try to find positives. But there are shops that the negatives are more than the positives.
I will admit that one negative report was rejected and I wasn't paid. I was emotional and passive aggressive throughout the report. I deserved the reject. My only regret is I didn't report 'the facts and just the facts, mam', because I wasn't paid. I do not regret writing the report the way I wrote it.
I was bent like any customer would've been & had taken the time to air their grievances. I wasn't the only customer who was told it would be a few minutes while the associates discussed their party plans and who was not to be invited.
Borrowing a phrase from my SIL, I have huge donkey ears.
Please learn from my experience, take time to calm down after a shop that is wonky. Write the 'facts, just the facts'. If it means taking a nap or having a libation, do it! Honestly, playing ball with my dog helps huge.
If you have to write a negative report, back yourself up with facts. This is when recording shops comes in handy, if you're allowed to do it in your state.
Live your life in such a way that when your feet hit the floor in the morning; the devil shudders...And yells OH #%*+! SHE'S AWAKE!