I had to do a not so good report for a restaurant, it was a narrative and for some reason after the negative report on the service and food, both of which was awful, they were more concerned about the money and the tip and the change they gave, so I guess that particular report and shop was focused on the integrity of the place and server, not so much the food or service. The integrity was spot on! the rest... not so much
I felt like the trainee was just hung out to dry; she couldn't help me make choices, knew no history of the brand, etc. I felt terrible writing a report and singling her out when she obviously just needed more training (I figured she was new because she had no name tag or business card). I tried to be factual in my report (I've never had a report rejected), but I also tried to stress the fact that there were other, available sales advisors who offered no help or support. .
I had to write a very negative grocery competitor report. When asked a knowledge question about catering, the person said basically, "Don't order online. We never check it." That had to make the competitor delighted since they were the ones paying for the shop.@Traveliz wrote:
It is unfortunate but the management at the store will likely not see the report because it was a competitor shop. I hope that the store that asked for the shop takes note of what bad customer service is and makes sure it does not happen in their stores.
I wondered if it was one of those and yes I likely know where of you speak! Well the competitor will at least feel good about what they are doing.