my58vw Wrote:
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> I do quite a few shops for McDonalds and I tried a
> technique today on another FF shop that seemed to
> work. Since McD is so time crucial I thought I
> would run it by here.
>
> When I get to the line/counter I slip my hand part
> way into my pocket hitting the rec button on the
> recorder and grabbing cash at the same time. (that
> is the first timing point). I say a key phrase
> (like here you go) when I had the cash, (second
> point), and at the receiving food end I say thank
> you with a few other words (like smells good, etc)
> The third point.
>
> When the shop is over I use the timer for the
> recorder to document the time with the verbal
> clues, and also time it with my stopwatch.
>
> Is this a better way of timing a multiple stage
> shop without being detected. Also, what about a
> backup? (A watch for example). I just find it is
> hard to not look suspicious using a watch at FF.
When I did Mickey D's digital recording was the only way to go. I start the recorder in the car. Here comes the door (squeak) (if there is a wait)"Is this the end of the line?" "Two ahead of me that's not bad." (The person ahead ignores you, but you got the timing.)
They greet me, At the counter. The recorder captures the greeting. I echo the greeting back, "Hello" "HI", You can take my order. Sometimes if they have a sour puss when they ask, "May I take your order?", I ask, "If you took my order, what would I have to eat?" That usually gets a smile. However, I got the greeting. They ask for the money, I immediately repeat the amount. It marks timing of "totaled", if they stll ask for that timing.
They put the tray down. If they do not immediately thank me or speak I ask "Are the fries hot?" or "do you have mustard" something to mark the exact second. I NEVER looked at my watch or wrote a note the recorder got it all verbatium. Just echo the server or go to the booth where it is quiet and talk to the recorder breifly. Tell the recorder the descriptions or other information. If you forgot, go up and catch another look when you get an extra napkin.
I do not know what information they want to know,but tell the recorder while you eat your food. I usually do with a book in my hand so it looks like I am reading aloud or repeating what I just read so I can remember.
You can have everything in life you want if you will just help enough other people get what they want ..Zig Zigler