Just finished my first three assignments ever so I suppose I'm officially a Mystery Shopper (yay me!), but it is a little confusing writing the reports and would appreciate some feedback. I did two hardware stores where the report asked how was I greeted, did they smile and make eye contact, etc. etc. and went straight into questions like did they seem knowledgeable, did they lead me to the product or just point, etc. The problem is the greeter was just the cashier who paged someone else from the store to help. How do I distinguish that the person they want me to answer questions on the greeting stuff isn't the same associate that did the rest of the stuff? Do I omit the cashier stuff at the beginning and jump right into the associate that helped me when doing the report and not worry about the cashier until the end section when it asks specifically about when I was checking out? How do I report if I had to ask a couple of people for help before I finally got the right department? Do I only report what the questionnaire asks specifically and not talk about everyone else I may have talked to?
Also, if the company tells me I submitted a negative report, do I get chances to edit it properly so it meets their standards of reporting or is it just a one shot deal?
Edited 1 time(s). Last edit at 09/06/2017 01:16PM by shadowmatrix0101.