So, I thank people - a lot. I thank them when they give me a receipt or my food or answering a question. And then the question appears on the form, "Did the sales associate thank you for coming in?" Argh. No, because I thanked them first! So, all they said was that I was welcome. Anybody else do this? Any suggestions on how to bite my tongue and not thank everyone to see if they will thank me first?
I find not many say thank you, usually have a good evening , a good day, especially in restaurants. I bit my tongue as I always say thank you, but after so many years, can control what I say....just takes time.
When the going gets tough, the tough go shopping....
I do it too and I have been shopping for 17 years. If there is a "NA" box to check, I do that and then explain in the comments that I said, "Thank you" first and that the employee said, "You're welcome" or some other pleasant reply. I do the same if I have to answer "No" for that question because there is no "NA" option.
I still thank people on my recorded calls but what I've learned to do is pause first. Allow them the chance to say something. If they don't, I feel like I've received the okay to thank them. As for in person, it's trickled over a little but it's still definitely a hard habit to break.
Doing what I can to enhance the life of my family! I LOVE what I do
I do phone shops and I used to say "Thank you" first. Force of habit..Now, I wait for the associate to thank me. Bit of an awkward pause. Sometimes gets too awkward as the associates get irritated and ask "Ma'am, is there anything else you need?"..And that is my cue to say "No, Thank you."
Edited 1 time(s). Last edit at 10/11/2017 02:21PM by Mum.
I was going to start a thread about this too! I find myself thanking folks first and I’m trying to pause before I do so. I like your suggestion JASFLAMAT and will include that in my reports when I flub up. I can remember when the clerk would almost always say “thank you for shopping at *****.” Now it’s mostly “want your receipt with you or in the bag?” or “here ya go.”
Susie shopping the Columbus Ohio area and outlying communities.
I've had a lot of trouble with this, too; I'm very polite when interacting with strangers, servers, and CSRs. I've been re-training myself to say, "Okay, great," instead:
*Ready for the phone call to end* "Okay, great."
*Gets handed a receipt* "Okay, great."
*Drink gets refilled by server* "Thank... uh, okay, great... uh, I mean awesome. That wasn't awkward."
"The future ain't what it used to be." --Yogi Berra
So I do realize that though in many situations I am the one to say thank you, I don't do it during my convenience store shops. I have been doing them so long and the clerks almost always say, "Thanks. Have a good day," before I have a chance to say anything, so I am pretty well conditioned on that.
You're going to love this one: today I was doing a convenience store shop. The young girl who was maybe 20 handed me my receipt and looked at me. I smiled, nodded, and she said nothing. I started to walk away and she sniped, "Well you're welcome!" I wonder what her manager will think of that!!!!! We customers are supposed to thank her for her gracious handling in relieving us of our money, LOL!!!
I'm a "thank you"er too. It's SOOOO HARD NOT TO DO IT! Like Lisa I have also gotten at least a bit better at not saying it first because of video. What's even worse? There's one company I do new home shops for (not very often, not because I don't love the company, I just hate new home shops!). They don't want you to offer your name when the sales agent introduces themselves.
"Hi, my name is Susie Home Seller"
OMG I CAN'T DO THAT!!!!!!!
Talking tough is easy when it's other people's evil and you're judging what they do and don't believe.