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Computer System Down and Receipt Not Available

October 13, 2017 11:00PM
I recently did a shop where the computer system was down so a receipt could not be printed for me. The manager hand-wrote a receipt for me instead. I would have completed the shop a different day except I was not informed until the service on my car had already been completed. I submitted the report and commented on what happened, but it has been a few days and I have not yet heard from the editor. I am curious if anyone else has ever had this happen and what the outcome was afterward? Thanks!
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October 15, 2017 03:28AM
Did you pay with a credit card? You could also grab a screen shot of your online credit card statement, print it out, black out any sensitive information, and then scan it and send it to the MSC.
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October 15, 2017 12:55PM
Yes, I've had it happen once. I sent a copy of my bank statement showing the transaction, took the store business card, geo verified, and took a photo of the front of the store.

I emailed my scheduler after submitting my report explaining what happened.

I was paid. Scheduler told me not to worry and thanked me for the thorough note taking.
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October 15, 2017 03:33PM
I don't think you have anything to worry about. I've never missed being paid because I was unable to get a receipt for a legitimate reason, after I explained in the report the reason I didn't have the receipt. And you DO have a receipt, a hand-written one from the manager. You've met the requirement.
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October 16, 2017 08:34PM
I paid with cash, so there is no way to get a copy of my transaction electronically. So we will see. I sent an e-mail explaining the situation further after completing the survey, but it has been over a week and I still haven't received a reply or anything from the editor.
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