Expect to be rejected. If thete is a required item to be freshly made and they refuse to make a fresh one for you, then you need to take one from the case. On my recent visit I thanked the associate for pointing out the available ones, then asked for them to make mine fresh. The Order Terminal does not list the sliders, you have to place a verbal order if thats what was required.
Last month the associate, like your experience, insisted I select from the case. Based on my understanding of the guidelines, I took mine from the case. My comments explained what happened, perfect score and of course I was paid.
Months ago I forgot to buy a coffee, as required. Report was rejected.
By the way, had you ordered something as you did, plus picked the required item from the case, I believe you would have been fine. This would covered everything. With a coffee you shpuld have still been under reimbursement.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson