I may have told my scheduler that I was outed....

There's an assignment where the guidelines repeat several times that if you do not get all names (greeter, dressing room, cashier) you WILL NOT GET PAID. The first time I shopped this one, the employees were brilliant and all volunteered the info. The next time, at a different location, not a single employee gave me their name, so I had to go to all sorts of ridiculous lengths to get the names. I think the employees figured it out based on their behavior, although nothing was said. So I wrote all this up. The editor gave me a 10 but said "next time, just use a description." Then why do the guidelines say at least 3 times that you WILL NOT GET PAID without the names?

Did I make a mistake being so upfront about believing the employees figured me out?

Thanks in advance for any insight!

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If I have to get names and they are not wearing a badge or other ID I say "You look like a friend of my son. What's your name?" Pretty much this will get a reply.

That's a good technique! I did manage to get one when the cashier asked who had assisted me. I said "Oh, she did. What was her name again?" And I got the cashier's name at the end just by asking -- which is something I do in real life occasionally when I've chatted with a salesperson. But just from that, they seemed to figure it out!

It doesnt sound like you were outed, just that you felt like you may be. I wouldnt bother reporting a hunch unless there was reason to believe you were outed.

@amyann2 wrote:

Then why do the guidelines say at least 3 times that you WILL NOT GET PAID without the names?

So that shoppers will go to greater lengths to get names. Just like they say reports are due in 12 hours so that shoppers will make a point of getting it in as quickly as possible even though they won't edit it for another 3 days.

Also making up convoluted stories will out you significantly more often then just saying "thanks for the help, what's your name?" Which almost never sounds weird.

There are reasons that a body stays in motion
At the moment only demons come to mind

@amyann2 wrote:

"The editor gave me a 10 but said "next time, just use a description." Then why do the guidelines say at least 3 times that you WILL NOT GET PAID without the names?"

Because the editors didn't write the guidelines.

Jamie
Editor and shopper

I have to more than "like" Jamie's answer. But, the downside of that is that sometimes the editors do not even see the newest guideline and deduct points for shoppers doing what the new ones say they should do.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

True, Walesmaven. And thanks. Plus, there are great editors and horrible "editors."

Jamie
Editor and shopper

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I may have told my scheduler that I was outed....

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