Yes, I've memorized the guidelines for all of these. I absolutely open the guidelines for each shop and skim through them for any changes also. For this client the CPI doesn't mention the shop type so you have to open the guidelines for each shop. For all shops I write basic info in my schedule book, for 5 Guys I write: 5 Guys, Main St, 4:15-9:15 only, no milkshake, online. I also open each shop right before I do them in case anything changes.
I just wrote the helpdesk, yiiiikes, let's see what happens. I just wrote that the guidelines say that if the app/online order does not work to go inside and place your order and that's what I did. I'll update when I hear.
And we wait.......