I agree that Alta360 is not worth the efforts for the money. I respect editors. I appreciate good editors who have my back. However, all editors need to be reasonable and look at the Big Picture. If someone is seated, there might be a medical reason. You can't guess or lie about it. Editors should accept what we report and move on. They were not there and we were. Not everything will fit in a simple box on every report.
I have done work for Alta 360 for many years. Mostly- low pay gas, convenience stores and retail. Lately, their editors have become too unreasonable about reports and the guidelines are not clear. So, I deleted future assignments and I am done working for them!
One Gas shop, has no set reimbursement for the purchase in convenience store. You should buy a bottle of water or candy bar. On this day, it was hot and water bottles had a BOGO. I got 2 bottles figuring they would not pay for it all. They only pay $3 on gas and I got $20 before it went up again.
Nothing on the report or guidelines said anything, at the time. Weeks later, editor kicked it back because I should have only bought one water bottle. OK, my mistake. So I agreed to re-do. I'm better than I did that day.
Ten days after re-do shop submission, new visit has been kicked back because I did not take a photo of the black case and clear bag soap dispenser in restroom. Yeap, the kind you can't tell are empty or not.
The reality is that this location has so many problems, one photo of soap dispenser, that can't show empty or full, is not going to reflect badly on the company in the eyes of the client. They should be more concerned with the torn up concrete exposing the tanks and the rusty, dirty canopy that will rip off someday in a storm. I attached 7 photos in first shop and 10 photos in the second.
Bottomline is -We are independent contractors/ business owners. We have to make decisions on which assignments are profitable to do and which are not. If Alta 360, can not train their editors to be reasonable and accept which information is imperative for the client to see the situation at a location, they are not worth our time and efforts.
All companies go through ups and down in business, When Mystery Shop Companies are down, shoppers are the ones taking the risks of not getting paid or working unprofitable hours, because of untrained or anal editors. Conversely, the good editors can save our pay and make your day!