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Restaurant VS Deli Counter

June 04, 2018 01:31AM
Can anyone help with a clarification on what constitutes a restaurant at a gas station? I have been answering the question regarding a restaurant at the location as NO if all I see is a deli. There is no seating. Of course, the shop goes on hold as a result.
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More About Restaurants
June 04, 2018 03:14AM
If it’s not clear in the shop guidelines, then contacting the scheduler would be the best next step. Especially if you are doing more than one. Unless someone has done that specific shop, it’d just be an opinion, and probably not how the MSC/client wants it.
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June 04, 2018 03:53AM
What did the guidelines say and did you ever try clarifying this with the MSC?

If unsure, I'd explain in the report and use your best judgement if you were not able to receive clarification from the MSC in time.

If there's a separate 'entity' with a dedicated employee working at the deli, I'd consider that a restaurant within the convenience store.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
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June 04, 2018 03:58AM
If multiple shops are ending up on hold, the guidelines must not be clear. That leaves you to get clarification, in writing. If they continue to be put on hold, it's obvious the right hand doesn't know what the left hand is doing at that MSC.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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June 04, 2018 11:09AM
Still waiting on the answer from the MSC. I addressed the hold as best I could. There are notes that pop up when an answer is conflicting with a previous shoppers answer. I think I'm confused
because nomenclature on other shops for this same MSC specifically ask if there is a QSR. This shop just asks if there is a restaurant.

Edited 1 time(s). Last edit at 06/04/2018 11:09AM by janalou.
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June 04, 2018 01:14PM
It could vary by the client in particular, but the rule of thumb I go by is if the deli area can make "orders to go", it qualifies as a QSR.
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June 04, 2018 04:37PM
I would consider it a restaurant. A QSR (Quick serve restaurant) has restaurant in the title. This is just my opinion.
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