I have been really frustrated with the inconsistency with the editors of a particular restaurant shop I do.
I have been doing the reports for 4 years now. I tend to write more detail than expected to give a full report, so for example, if they ask for 5 to 7 sentences, I give 10 to 12.
One editor told me that I am giving too much detail. She said that I should be able to get all the information I need from one or two questions. I asked her politely what those one or two questions might be in order to answer 10 questions but she did not respond.
Then today, another editor gave me this criticism:
Please be sure to explain all the "no" answers as well as answers marked "n/a," even if it may seem obvious. We want to be sure that the answer was intentional. The more information you can give pertaining to these questions, the better and more valuable your shops will be. For example, rather than say, “We were not greeted immediately on our arrival,” a better response might be, “We were not greeted immediately on our arrival, as the hostess was seating another guest. She returned in 2 minutes and greeted us with a smile.” Or, “We were not greeted immediately upon our arrival, as the two hostesses were chatting with each other. We stood for 1 minute as they finalized their plans for the weekend.”
So I replied and asked her if she could tell me when I didn't actually do that in my report so I'd know for the next time.
She said that once the report is gone, they don't have access to it. Then she thought of some and replied.
'Some NAs not addressed:
Were you quoted a wait time at the front desk?
Was your quoted wait time accurate?
If not, was your delay acknowledged by a staff member?
If you ordered wine, did the server refill your glass?
Were all dessert items served at the right temperature?
So even if I was seated right away, she expected me to explain that they didn't quote a wait time. And that the quoted wait time wasn't accurate. And that the staff member did not acknowledge it. And that the server did not refill the wine glass because I didn't order wine. And that the dessert items were not served at the right temperature because I didn't actually order dessert.
This is so frustrating. I'm so close to quitting because I keep getting conflicting stories of how the reports should be written. Any tips on how to deal with this, aside from just quitting?