Teller Refuses To Give His Name

I've seen a similar topic, but this one is a little different. First, not one teller was wearing a name tag. Second, the teller refused to give me his name. I asked for a business card and he said, "What do you need that for?" Another teller overheard all of this and piped in with, "So and So is new". So, that is the name I used in the report. The editor is contending that there is no "So and So" at this branch. I was asked if I shopped the correct branch. I had a GeoVerify code, deposit slip, and a vivid description down to his clothing. What could I have done differently, short of reaching over the counter and grabbing the teller by his tie and forcing him to give me his name?

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If an MSC doesn't trust my integrity, I don't work for them. These jobs don't pay enough for you to have to prove that you're not trying to flim flam the MSC. Your report has all the info you have. Hopefully you have a solid description. Not your fault that the guy refused to give his name. Pay up.

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Seriously, nobody cares that you're offended.
I say something like, "You've been SO helpful today. What is your name?". Then I thank the person, using their name. You don't want to push in a way that will cause suspicion. The deposit slip has coded info on the cash drawer and teller that would have been logged in.
MSCs don't always have updated staff information. You did everything you needed to to do.

I had a similar situation at a storage shop. Corporate gave the MSC old information for the staff. Bankers rotate frequently. Be persistent. Your shop should get accepted.

The internet doesn't make you smart. It makes you good at regurgitation.
In your post, it was mentioned that he was new. To piggy back on everyone else, the MSC may not have the current list. If you explained it that way in the report, they SHOULD pay you, as that was clearly out of your control.
I would call back later, ask to speak to the supervisor and say that you forgot your _______ (wallet, drivers license, keys, phone, fill in the blank smiling smiley and that you think you left it in the bank and describe the person you were working with. Saying something like "I don't remember their name but they looked like (description). What was their name? or who would that be? Can you ask if they found anything?"
I think an approach like that or something similar may get the name for you.
If the other teller said, " XXX is new," then you have his name, right? Is the MSC questioning that they don't recognize the name from their employee list? I've had that happen before, but they always ended up paying me. If you have a description, you explained that the other employee said he was new, there is nothing else you can do! But, be sure to pursue your payment!!!
@Monk-N-Nut wrote:

I say something like, "You've been SO helpful today. What is your name?". Then I thank the person, using their name. You don't want to push in a way that will cause suspicion. The deposit slip has coded info on the cash drawer and teller that would have been logged in.

I do the same, but say "What's your FIRST name?" which usually gets me the info I need without the employee thinking I'm being creepy!
I've had assignments where someone told me they were not supposed to give their name! tongue sticking out smiley..or they did not want to...or they did not feel comfortable giving their name or just gave their first name but would not give their last name. OP: Maybe I'm wrong but the teller you had seemed a tad rude. She is in the customer service industry and it just sounds gruff to me...(her response to you) sad smiley
I had 8 shops scheduled for Thursday and Friday. One business closed in 2010 (eight YEARS ago); another one closed in March of this year.

The MSC required me to go to the location and get a photo of the building, with the current tenant(s) in the building.

So, yeah, added to a long list of targeted employees who no longer work at the location (drives me CRAZY), addresses that just plain do not exist, giving me the names of businesses and an address that's off by 200 miles or so, phone numbers that don't work, etc., etc, etc. I just about assume the MSC's info is out of date.

Eight years is a little extreme. But the fact is, of 8 shops, 25% had incorrect info.

You should definitely get paid.

Edited 1 time(s). Last edit at 07/09/2018 12:48AM by ceasesmith.
@ceasesmith wrote:

I had 8 shops scheduled for Thursday and Friday. One business closed in 2010 (eight YEARS ago); another one closed in March of this year.

The MSC required me to go to the location and get a photo of the building, with the current tenant(s) in the building.

So, yeah, added to a long list of targeted employees who no longer work at the location (drives me CRAZY), I just about assume the MSC's info is out of date.

Eight years is a little extreme.

You should definitely get paid.
The teller was not necessarily rude, but not friendly either. It made sense once the other teller spoke up . It was like a deer caught in the headlights.
This is odd, but what makes me chuckle is the conversation the 2 tellers probably had after you left.The female not having confirmation that you are a shopper, but having to explain to the new person what a shopper is and why it is important to give the name if asked. Aside from this; they work at a bank, why is the name so top secret?
I would say, "I'm sorry but what was your name?" or similar then thanked that teller by name. I do the demo shops for another MSC and was informed that they do not have a so and so employed there. Well, geez, that's what's on their name tag, maybe they are going by their nicknames. I would like to take a photo of such person to prove that who was doing the food demo but can't so I also noted their physical description when doing shops just in case..
They do. But I would guess this is far more likely at a casual eatery or a convenience store, not at a bank.

@mjt9598 wrote:

Sometimes employees wear other people's name tags when they forget theirs.
Weird. The companies I work for that have an employee list always assume the client didn't update the list as opposed to assuming I shopped the wrong location or got the wrong name.

They can kick dirt in your face, dress you down and tell you that your place is in the middle, when they hate the way you shine.
@mjt9598 wrote:

Sometimes employees wear other people's name tags when they forget theirs.
I wish I could remember where I saw this: A cashier had a picture ID and I looked at the picture and the person on the ID was nearly bald... but the person helping me had a full head of hair! tongue sticking out smiley
I have, on a couple of occasions, been doing grocery shops, where the cashier had on a particular name tag, but the name for the cashier on the receipt was a different name. I just reported what I saw. Hope you get paid, OP!!
My solution doesn't help you now, but it may in the future. When I can't get the name and it is absolutely required. I ask for their name because I like to thank people by their name for good service. And then I say I think it's the polite thing to do. Granted this approach doesn't work when the service was subpar.
Normally there is a name of the customer representative or their employee number on every receipt.

Your situation is when your integrity comes into play. An excellent scheduler will go to bat for you, if you've been a great shopper. I used to do all day adventures for the same shop. I have always made sure that I did my best to keep my scheduler updated with my progress.

I cannot tell you how many targets I've tried to accomplish in the last 4 years & the targets were nowhere to be found. They may have made appointments, but decided to quit, go on vacation or flat out ignored appointments. But, because I let my scheduler know what the scenario was almost immediately, I've been paid full fees plus bonuses for 95+% of every single shop.

That said, there are MSC's that don't care and will not pay. These are the companies that you put on the 10ft pole list.

Live your life in such a way that when your feet hit the floor in the morning; the devil shudders...And yells OH #%*+! SHE'S AWAKE!
@janalou wrote:

It is a bank...
Still waiting.
Yes, I know that from reading the first post. I just can't imagine you not getting paid. You did everything you could and reported on the name you heard, not to mention describing him. Even if they deliberately gave you a wrong name, you'd think they could review their tapes to see if someone was working at that day and time who matched the description that you gave in your report. Hope it all turns out well for you!
I would welcome them running the tape.

Edited 1 time(s). Last edit at 07/13/2018 11:46PM by janalou.
I always begin to say "thank you", then interject a smile with a quick, "what's your name?" I have had problems with tellers, as well. It was really difficult trying to do work with her smirking on the other side of the counter. It all started very badly around here after I reported a certain bank not passing some of the really important questions on my report. Maybe she was the owner's daughter or something else, because after that it all changed.
I did a shop once and the name tag said Mr Hollywood. I reported it. Bope the MSC got a good laugh too.

Edited 1 time(s). Last edit at 07/13/2018 08:19PM by jgoodwin.
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