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I am a scheduler for KSS. You did the right thing by contacting the scheduler, and hopefully that scheduler got back to you as quickly as possible. Don't fret. Mistakes happen. Even shoppers with the highest ratings and years of experience make mistakes. MSCs make mistakes. All you have to do is make sure you learn from it, and continue on. Good luck!
I assumed that by calling through their recorded line, with their codes and verification codes it would block my number iike it does for the apartment shops. Nope, it didn't so the caller ID came through with my name and phone number.
I had a scheduler who completely frustrated me asking for a receipt over and over again because she couldn't read it. Finally figured out the issue after checking that it was good and sending it multiple times. I'd scanned it at high resolution and she must have had a crappy computer. Once I changed the settings so that it was a smaller file, she was able to read it just fine.@quovatis wrote:
I was rated 5/10 on a shop because they said they couldn't read my receipt. It was crystal clear to me and I uploaded the exact same image and it was accepted, but they still docked me for that. Ridiculous, but I've slowly built back up my reputation. It took the MSC a while to assign me another shop, but after that I've had more shops assigned to me.
You got pwned!@walesmaven wrote:
Pwning uo and asking the scheduler what to do next are both Grade A professional ways of handling any shop that goes sideways. You will NOT be banned or ruined!