Completely Messed up a shop

Hi all,

I am new to mystery shopping (7 months now) and this morning I completely messed up a shop. I read the guidelines and was ready for the call. After calling I panicked and forgot everything! The shop did not go according to plan and the person asked me questions I was not prepared for at all. I was supposed to call a certain person, and I found out there are two people with the same name there! I didn't know what to do as the last name wasn't supplied. I tried to call the scheduler to let her know what had happened, and let them know there are multiple people with the same name.. I couldn't get ahold of the scheduler so I sent an email. I am just worried now if I will get banned from working with this company, or have my reputation ruined with other shopping companies. I do believe other shopping companies talk..

I was just wondering if anyone else has had a similar situation and maybe I am just over exaggerating?
Thanks.

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I am a scheduler for KSS. You did the right thing by contacting the scheduler, and hopefully that scheduler got back to you as quickly as possible. Don't fret. Mistakes happen. Even shoppers with the highest ratings and years of experience make mistakes. MSCs make mistakes. All you have to do is make sure you learn from it, and continue on. Good luck!
I was rated 5/10 on a shop because they said they couldn't read my receipt. It was crystal clear to me and I uploaded the exact same image and it was accepted, but they still docked me for that. Ridiculous, but I've slowly built back up my reputation. It took the MSC a while to assign me another shop, but after that I've had more shops assigned to me.
This is why I shy away from phone call only shops. I am sure the first time I have to record a phone call as a shop I will fall all over myself. I am the type of person that has to do it once to get the hang of it.

You will be fine, you did all the right things, the scheduler will make it right with you by either re-assigning or getting you to do it again on another date.
Relax. Take a nap or have a glass of wine. Count to 10.

I could write for weeks the horrible disasters I've made of shops.

But I'm still doing shops.

It will be fine.
Been shopping very actively since 2005. I have made a LOT of worse blunders, but am sure that I still have more in my future. Relax. You did the right thing. Pwning uo and asking the scheduler what to do next are both Grade A professional ways of handling any shop that goes sideways. You will
NOT be banned or ruined!

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
I was assigned a car dealership to do today, I purchased a new car from another of their locations back in February. You had to make a phone call ahead of time which was recorded. I assumed that by calling through their recorded line, with their codes and verification codes it would block my number iike it does for the apartment shops. Nope, it didn't so the caller ID came through with my name and phone number. So I was thrown when she used my name. When I got a salesperson it was the same salesperson who called me for 3 months after I purchased my car not knowing I actually bought a car from them. So I blustered through the phone call and said I was just checking because our company was looking to get a company car. I contacted my scheduler and told her the story and said I think it was best if I passed this one up. Now I know this guy is going to be calling me for the next 3 months again hoping I will buy a car from him.
@RoastieToast
You will be fine. Take @KSSPete's advice and add one more thing: Just continue to be honest with the MSC and own up to blunders. The MSC knows that we all mess up from time to time. As long as you are honest and own up to your mistakes, they can work with you. If you are dishonest, however, they can't trust you, especially if the client challenges your word, and you become useless to them.

Hard work builds character and homework is good for your soul.
Mistakes are there to learn from, and admitting them is the first step.....you'll be fine.

Be Yourself, Everyone Else Is Taken.....
This is a very unpredictable business to work in. A million things can go wrong and you'll spend your entire career trying to figure out how to deal with every crazy scenario that might happen.
My short term memory was terrible when I started doing this. I used to record everything, take a bunch of notes, etc. Now I how no problem remembering the details of an interaction and never record anymore.
You'll get comfortable with it. Give it a chance.
Also, If you were only given a first name and there are two people with the same first name there, that's not your fault. I'd have gone with whichever one they connected me with. If the MSC fought me on it, that would have been my last job for them. Evaluators make mistakes and admitting them is important, but MSC's also have to accept that they make mistakes too.

______________________________________________________________________
Seriously, nobody cares that you're offended.
@KSSPete wrote:

I am a scheduler for KSS. You did the right thing by contacting the scheduler, and hopefully that scheduler got back to you as quickly as possible. Don't fret. Mistakes happen. Even shoppers with the highest ratings and years of experience make mistakes. MSCs make mistakes. All you have to do is make sure you learn from it, and continue on. Good luck!


DO YOU NOT HAVE JOBS IN COLORADO ANY LONGER??
I do not have any remaining this month for the ones I schedule personally. If you'd like to message me the areas you are willing to travel, I can check with the other schedulers to see if they have any in those areas.

Edited 1 time(s). Last edit at 07/10/2018 03:37PM by KSSPete.
Thank God. The OP is a mere human, just like the rest of us. The wonderful thing is, there is welcome kindness and encouragement for shoppers: from editors, from schedulers, and from folks here.

..get up early. It's the best part of the day.. - George Allen, Sr.
After being in the mystery shopping biz for many years, I managed to screw up three phone call shops in the exact same manner in one night. The scheduler let me know that I'm a schmuck. I certainly felt like one.

It happens. Your world won't end.

Looking out a dirty old window
Down below the cars in the city go rushing by
I sit here alone and I wonder why
Perhaps on your next phone call shop, write down all of the key phases you need to say to prepare yourself. For me, it's just not reading the guidelines repeated times over. I write down the key phases I need to say to make it sound natural. That way, you have all the required phases just in case you might to forget to say one of them. Cindycribbs, there is a way to block your number for the caller ID#. Check with your phone provider for the process since each phone provider may have a different process. I got in the habit to block my caller ID when doing phone shops so I can use an alias name for the shop.
I did a phone shop the other day and I wrote down all the key points from the guidelines. Well, the person asked me one of the questions and I gave the wrong answer sad smiley

Hopefully, I can do this shop next month and I can work for this company again. I love doing phone shops when I can fit them into my schedule smiling smiley

Edited 1 time(s). Last edit at 07/12/2018 02:25AM by Isaiah4031a.
@ Roastie- Please let us know how it turned out and what they said

Edited 1 time(s). Last edit at 07/12/2018 02:26AM by Isaiah4031a.
Hi all,

Thank you for the kinda replies and advice. I feel a lot better now. I have not heard back from the shop, but I no longer feel like the sky is falling.
@ Roastie.

Welcome to the forums. Fell free to ask questions and we will be glad to help. Please keep us updated.. Have a great night smiling smiley
FYI, you can't block your number from emergency service phones or toll-free phones. So, Sassie's call recording system Vocalzilla with its 866 number broadcasts your number even if you do *67 or otherwise block your phone number. I learned this the hard way several years ago when two salespeople at different companies read off my number and asked if it was a good number to reach me at in case we got disconnected. I've told some schedulers about this toll-free issue, but nothing's been told to shoppers.

[www.komando.com]

[smartphones.gadgethacks.com]

@cindycribbs wrote:

I assumed that by calling through their recorded line, with their codes and verification codes it would block my number iike it does for the apartment shops. Nope, it didn't so the caller ID came through with my name and phone number.


Edited 1 time(s). Last edit at 07/15/2018 03:17AM by TechSavvy.
FYI- I don’t know about all phones but on iPhones you can go into settings and actually block your phone number! It’s the only way I will do call shops. I was getting phone calls after doing phone shops- non-stop and going crazy from all the “follow-up”. Not anymore smiling smiley
No, but you can change the setting on your cell phone. I had the same thing happen to me until another MSC told me how to change it on my phone. Best thing ever!
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