@Tarantado wrote:
As a side note, someone should post a list of soft skills to build such as communicating with MSC's.
Agreed!
My first recommendation for L1nz46 would be to respond in 6 days by politely asking the reason why reimbursement was being denied (if it still is). I don't think any of the ICA's specifically list payment by the client as grounds for reimbursement to shoppers.
The next would be understanding the agreement you have with the MSC and knowing if you have truly fulfilled your end of the deal. I follow the path of admitting fault when I share part of the responsibility, which minimizes the time spent by the MSC in responding to my requests.
Don't get litigious until you have exhausted all other avenues, and keep emotion out of it.
You are much better off to bring a case against the MSC in small claims court, state a well-worded grievance on the forum or lodge a complaint with the MSPA than to contact the client. You immediately take a combative stance that against policy when contacting the client, and then both parties could be in the wrong.
Be persistent, but polite, and know that can't win 100% of the battles. The idea is that you should not be spending another $200 of your time collecting what is due to you, and the MSC should know that it may cost them more than $200 in resources & business value not to pay you.