WOW! I feel I must be fortunate.....back in early May, I did an optical shop for SSI, with a different scheduler (Jennifer). She had told me that payment was 45-60 days after shop submission via Paypal. Well, at Day 61, with no payment, I emailed her, and received a generic "I'm on vacation....if you are contacting about optical shops, email Tom Callaghan at ........" So I did, and he emailed back in less than 24 hours, with an apology, and my payment in my Paypal account!! So I am very thankful that my one interaction with him was a positive one.