Stuff you wish the reports would ask:_______________

Well, if there are cockroaches or vermin seem in the restaurant........Yikes

I wish Brookstone would ask if there were under 18 people in the chairs and people in the chairs for more than 10 minutes.

I wish Red Lobster and Mimi's Cafe would ask if you could hear the employees talking smack about their jobs, other employees and other customers.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

I have no opinion on what questions are asked. I answer the ones they want to know and move on.

There are reasons that a body stays in motion
At the moment only demons come to mind
I frequently wish there was a "comments" section where I could put observations that weren't asked for. Like when I DO see a pile of dead bugs on the window ledges or in a corner!
@JASFLALMT wrote:

I have seen a few MSC reports with a comment box for anything not covered in the survey.
Yes, and I like that!! Trendsource, IPSOS, and Alta 360, to name a few, have space for comments, and I have used them to point out situations not asked about but that I feel the Client should know about. For instance, I did a grocery shop last week, and the Cashier was about as hoarse as anyone I've ever heard. So she did not speak, other than to whisper in asking if I had my card. She did not thank me, but I didn't expect her to. One question asked if I was thanked, and I had to answer "no", and that question did not ask "why". But in the comment section, I mentioned how hoarse she was, and that I didn't expect her to say anything to me. Stuff like that.

Edited 1 time(s). Last edit at 07/29/2018 07:18PM by guysmom.
Yes, Merc does too, so it is mainly a Shop Metrics thing I suppose.

On a related note: I hate when I have to always count off for someone not verbally greeting me, since sometimes the engaging and cheerful smile I am given silently is much more sincere and welcoming than some robotic, lackluster greeting with a fake smile, "Hello. Did you find everything you were looking for?"
I wish there were a question, for use by the MSCs only, that asks, "Were the instructions for this shop clear, without contradictions, and did this survey align with the instructions?"

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I would like to ask why the 5 Guys and Panda reports verify my email address in the report. Is it provided to the client? If so, why?
No one here would know the answer to that question. You would have to address helpdesk for the MSC.
I was at the Brookstone shop and planned on spending about a half an hour there. There were 4 year old and older, very young children in the massage chairs with a sign that clearly said 18 and over only. I planned on spending 8 minutes at least in one of the chairs and I didn't get one. I was there a little under 30 minutes and the same people that were in the chairs when I arrived were there when I left except for two chairs that children were playing musical chairs with. This shop is nearly 100% narrative but I didn't think it was appropriate to mention that specifically. Maybe I should have. I have done the math and I would need to do 352 of those shops to buy one of those chairs with the fee, excluding the reimbursement. My shoulders hurt now.
Yes, I meant that I would like to ask on the form, why they verify our email addresses, not here.
I just assumed it was the MSC's way of keeping our info current if they needed to contact us. Obviously if one does a lot of shops for them it becomes redundant.

@JerseyGirlShopper wrote:

I would like to ask why the 5 Guys and Panda reports verify my email address in the report. Is it provided to the client? If so, why?

Kim
@JerseyGirlShopper wrote:

I would like to ask why the 5 Guys and Panda reports verify my email address in the report. Is it provided to the client? If so, why?

The only person who would need the shopper's email address in the report is the editor. Verifying it ensures the editor has the correct email to contact the shopper should questions arise from their report. Shoppers do not always remember to update their profiles and when it happens often enough that emails go unanswered, they add it to the questionnaire.
@JASFLALMT wrote:

HA!

I'm pretty sure that comment field would be full! smiling smiley

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I have NEVER been offered a massage chair session...even when the store was completely empty!
@JerseyGirlShopper wrote:

I was at the Brookstone shop and planned on spending about a half an hour there. There were 4 year old and older, very young children in the massage chairs with a sign that clearly said 18 and over only. I planned on spending 8 minutes at least in one of the chairs and I didn't get one. I was there a little under 30 minutes and the same people that were in the chairs when I arrived were there when I left except for two chairs that children were playing musical chairs with. This shop is nearly 100% narrative but I didn't think it was appropriate to mention that specifically. Maybe I should have. I have done the math and I would need to do 352 of those shops to buy one of those chairs with the fee, excluding the reimbursement. My shoulders hurt now.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
The email question is on every 5Guys and Panda though. So, it is not about updating your profile. They do that once a year before 1099s are sent.
They should ask if the cashier told you the amount due...many do not and this lack of basic communication is a major beef with me
So, the editors on the banks, gas stations etc do not need the current email, just the Panda and 5 Guys. lol
Different projects. After you get a response back from the MSC to your question, please let us know.
@JerseyGirlShopper wrote:

Who is us? Im not asking them.


smiling smiley Then my response was the correct answer.

Edited 1 time(s). Last edit at 07/30/2018 09:07PM by TroyHawkins.
It was rhetorical. Have you asked them? How do you know that it is for the editor. You are guessing but it sounds like a statement. But it is a guess, right? smiling smiley
If I could ask a question on a food store or Walmark I would ask were all the motor shoping carts that were not being use pug in . a store worker who works in a store that has them should always make sure they are pug in. SO the person who needs them can use them,
Actually, I have asked that question when it’s not obvious why my email address is necessary for the report. I did not ask the MSC you’ve been referencing, but I’m 99% sure it’s not information passed to the client.
@Arch Stanton wrote:

They should ask if the cashier told you the amount due...many do not and this lack of basic communication is a major beef with me

I agree. I hate when the cashier just stands there and looks at you, like it's your responsibility to look at the register total when it's time to pay. Sometimes, when I'm in a crabby mood, I'll just stand there and look back at them. Usually I ask though, at least to make the point that I was expecting them to give me my total.

I see this happening more and more, and wonder if it's a case of companies not training their people well enough or of people simply having no common sense anymore.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
Sorry, only registered users may post in this forum.

Click here to login