@4muppets wrote:
Sounds like a no win situation to me....be critical and they ask why....and then you aren't critical and they ask why.
@JASFLALMT wrote:
Don't take it personally at all. I used to be an editor for ACL and for Ardent. Both of them like shoppers to be very critical. After I quit editing for them (but still completed mystery shops for them), I would get feedback on shops where the establishments did exceptionally well and I scored them very high. I often responded with an explanation. Don't be afraid to do the same. You could politely respond and say, "Thank you for the feedback. I normally do not score shops so highly, but the last few times I have shopped for your company the locations I visited did exceptionally well. Please don't worry, I pride myself on being very observant and will continue to provide constructive criticism to the best of my ability. Thank you for your time and have a wonderful day!"
Also take into consideration that you could provide comments about how exceptional the food/service/cleanliness was in your comments in the narrative box on the shop report itself.
@BirdyC wrote:
What JASFLALMT said. I would respond politely and simply assure them that as an experienced shopper, you're careful to be observant and would indeed mark down for anything that would warrant it. But that these visits were above average and you reported accurately and honestly.
Isn't it awful to feel like you have to look for something nit-picky to mark down on so you're not suspected of not doing your job right? It seems to me your experiences show that the mystery-shopping program is working!