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Problem with phone system...

August 19, 2018 10:32PM
Has anyone ever had a problem with a recorded phone system that would not complete the call? I had a problem I reported it daily (had a lot of calls) but it has not been taken care of. Can any of you offer any advice on how to handle this?

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Motivation increases when we assume large responsibilities with a short deadline.
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More About Phone Shops
August 19, 2018 11:24PM
Verify that you are entering the correct code. Then, email the scheduler and explain that when you enter the code, the call does not go through. Likely they have the wrong code listed. If you’ve been in contwith the scheduler and they haven’t gotten it fixed, you can ask if you can use a call recording app, or just cancel the shop.
The schedulers I’ve worked with are very responsive when this happens because they need to get the shop done.
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August 19, 2018 11:31PM
@TroyHawkins wrote:

Verify that you are entering the correct code. Then, email the scheduler and explain that when you enter the code, the call does not go through. Likely they have the wrong code listed. If you’ve been in contwith the scheduler and they haven’t gotten it fixed, you can ask if you can use a call recording app, or just cancel the shop.
The schedulers I’ve worked with are very responsive when this happens because they need to get the shop done.

****************


Motivation increases when we assume large responsibilities with a short deadline.
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August 19, 2018 11:39PM
Thank you for your response, the call couldn't even get to that point in the call once the call picks up the problem comes in I don't even get to code part of the call.

****************


Motivation increases when we assume large responsibilities with a short deadline.
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August 19, 2018 11:46PM
Is this on Shopmetrics?

I had a terrible time with this while I was on my last overnight route. I ended up using my own phone-recording software and submitting it. I explained the problem in detail to two different MSC's....

Hard work builds character and homework is good for your soul.
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August 20, 2018 03:03AM
No it was not a Shopmetrics call.

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Motivation increases when we assume large responsibilities with a short deadline.
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August 20, 2018 04:44PM
Install a call recorder app on your smartphone and use it for back up in case VocaZilla or whatever system the client uses fails.
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