@Lisannez wrote:
Oh no! Did you have the information or could you get it?
@Lisannez wrote:
Thanks. I did not want to put the name in the thread because I did not want preconceived notions about the company to come into play. I found that some others had had bad experiences with the company. I also found another person that had the exact same experience a few months prior with the same shop. But they did not allow her to call to get the name, she had to return the merchandise and do a reshop later. So they are aware of the problem. The two biggest issues I take with the situation is that they are ignoring my questions (no one likes to be ignored) and they won't just say it was not in the materials. I screw stuff up all the time, and as a fairly new mystery shopping maybe it is somewhere I legitimately missed, I do not know. But I don't want to miss it next time, so can you tell me where it is? And then crickets. That is very frustrating to me. I do think it was a situation where they assumed that people would know to ask for the name and I have to tell you before I mystery shopped I likely would have assumed the same. But after doing many shops where they don't want you to ask for the name I always double check the instructions so I can do the shop correctly. They need to draft the instructions like they are writing them for their relative who knows nothing about shopping. Something like if you are unable to verify the name via name tag, introduction or receipt, you must find a way to obtain their name.
@MSF wrote:
Since the OP did not use the MSC name in this thread, I won't either. You can easily find the name. Use the search function and type in the OPs name in the "search by author" field. Scroll down a bit and you will see the name of the MSC as the title of one of the OP's other posts. I'll give you a hint: it has the word "site" in it. The MSC is a one-man operation with one or two independent schedulers/editors helping out.
Thank you! I don't work for that company and probably never will.