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Mystery shop end report

October 13, 2018 12:42AM
Today we went to a little chinese joint where the food is above average. It's not close to us so we go anytime we are in the neighborhood. I noticed on the wall they have the report from their mystery shop. In fact they have it framed.
I just thought it was vaguely interesting because I've never seen the end result before. They had the score (98.2%) in very large bold letters with the breakup of each department beneath. It was clearly formatted to hang on a wall.
The company was About Face.
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More About Reports
October 13, 2018 04:38AM
I have seen similar once and it was for a medical uniform supply store called Scrubs and Beyond.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
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October 13, 2018 02:28PM
I have often seen this at my local grocery store and at a couple of mid-level casual dining places.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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October 13, 2018 05:08PM
Well at least they didn't have a framed picture of the mystery shopper hanging on the wall!
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October 13, 2018 05:33PM
Right? The mystery shopper could have been there while I was. A guy across from me finished eating and then went to the cashier and asked for a receipt.

@kenasch wrote:

Well at least they didn't have a framed picture of the mystery shopper hanging on the wall!
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October 13, 2018 07:01PM
I sometimes wonder if locations I am at, outside of shopping, is being shopped because of some of the things that people do. Or maybe, our instructions aren't as awkward as I think sometimes.

Shopping Arkansas, Louisiana, & Mississippi.
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October 14, 2018 12:04AM
This is a little off the topic but I did a shop for a cellular company that I don't think has been shopped before (new client for msc). I could tell because the customer service was terrible. The salesguy couldn't have cared less and right after he talked to me he went in the back room. Mystery shoppers make a difference especially in sales.

Edited 1 time(s). Last edit at 10/14/2018 12:05AM by 4muppets.
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October 14, 2018 12:40AM
There is a place that I visit every once in a while and on the wall above the register it had a frame and it said ____ Mystery Shop 100 % (Or something simillar) and it in the frame it had two or three months for 2018.


I have never noticed that before. Not sure if it has been there or it is somehting new that they have put on the wall.

Edited 1 time(s). Last edit at 10/14/2018 12:42AM by Isaiah4031a.
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