Is there anything worse then this email the day after a shop?? I am to the point that I take way more information and notes then are required for a shop, and I record every phone call that is required. My issue is if you KNOW you need this information WHY is it not in the guidelines or reports? You ask us to do a great/perfect job every time out to get paid, but you can't even tell us what you are looking for? I don't know if it is the MSC or the client, but it gets frustrating. This morning I basically had to write 3 new narratives describing people and exact conversations on a phone call that were not anywhere in the guidelines or report. I wonder what would have happened if I were new to this and just said "Sorry I don't have that info".
Sorry, just needed to vent to people who i know understand.
Orlando - lightly shopping NC