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3-Star Hotel with no photos??

October 19, 2018 06:16PM
I was assigned my 1st hotel evaluation with A Closer Look. It is a 1-night stay, mine happens to be at an extended stay type location. All the normal evaluations seem to be there: check-in experience, free breakfast evaluation, etc.

However, I have no been able to find anywhere on the guidelines or questionnaire a requirement for photos of the room (or any part of the location for that matter)? That can't be correct, can it? I know some hotel chains require a crazy amount of pictures of every single toiletry and whatnot. I just don't want to put in the time and miss reimbursement because the photo requirements weren't glaringly obvious to me. Does anyone out there have any valuable input for me?
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More About Hotel Mystery Shopping
October 19, 2018 07:16PM
Email your scheduler for clarification. You can request help on the mail icon on the website.
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October 19, 2018 07:51PM
I had one with ACL for an extended type stay location and it also did not have any photo requirements, I felt like I was completely missing something, LOL! I had to double check with my scheduler too, very simple hotel shop smiling smiley But as eyelove2shop said, I would also check with yours just to be sure.
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October 19, 2018 10:57PM
When I reached out to the scheduler about whether or not I could attach my loyalty card 2 days ago, I never heard back, so was somewhat discouraged to ask more questions. I will try the general MSC contacts. Thank you.
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October 19, 2018 11:03PM
I don't think ACL requires photos for hotel sohps. I don't do them because they are reimbursement only. Maybe other MSCs that do hotels and pay a fee require photos and a lot of details, and ACL doesn't pay a fee because the shops are so simple and don't require pics?
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October 19, 2018 11:05PM
Jas some of them do, i think it depends on the client
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October 19, 2018 11:14PM
Oh, okay. In my area I have never seen a fee attached to an ACL hotel shop and just assumed they didn't have any.
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October 19, 2018 11:56PM
Oh fees, no lol i haven't seen any fee ever. I just wasn't clear in my response (10,000 things at once
my apologies ), some of their hotel shops do require photos
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October 20, 2018 12:02AM
Ahhh. LOL. Still an easy shop compared to a Coyle shop, I am sure. But there are shoppers who use the ACL shops for launching pads or rests on routes, building up points and hotel rewards as they go. Smart.
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October 20, 2018 12:05AM
They were ny first hotel shop, then i jumped to Buckalew lol ACL's are pretty simple and a great way to get your feet wet
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October 20, 2018 12:54PM
It depends on the client. I do a lot of ACL hotels; some no pix, some a few, some a lot!

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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October 20, 2018 05:30PM
I will have to expand my search to see if they have these in my area. Years ago they had an extended stay hotel and I loved them. I would string two or three together and make it a vacation trip. The report did not take long and at the place they used to have I could bring my dog along! I remember needing pics back then. Thanks for the heads up.
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October 24, 2018 03:18AM
I have done many overnight hotel shops, and I would say that less than 50% require photos.
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