My name is Daniel Price and I'm the VP of Operations for Customer Impact.
There are some great responses on this thread discussing potential reasons for not being assigned shops. Often times it is truly because we have so many applications for certain shops that our schedulers just default to shoppers with history and experience that we've come to know over the years. That being said, one of our initiatives this fall was to pause "self assign" on most casual dining clients so that our schedulers can collect applications and "spread the wealth" to new shoppers or folks who may not have had the opportunity to get many shops assigned for various reasons.
Coyote & michellek_atl (and any others who are struggling to get assigned shops), please email me at
dprice@customerimpactinfo.com and I 'd love to help you get a shop or 2 assigned. Just let me know the ones you were hoping to get and I can either help get one or explain why we might want to start with a different one first (in case maybe it's a fine dining shop).
Also, I know the emails from the software platform say "don't respond," but if anyone ever has questions about our process or just wants to introduce themselves to our schedulers and ask why they don't get assigned or just let us know you're out there and hoping to get one soon... please reach out to the scheduling team. We encourage feedback. This entire industry is a constantly evolving process and it only works when all levels (customer, MSC, shopper) are in sync. Since the MSC is in the middle of that process, we take it very seriously at CI and want to get as many good shoppers the opportunity to provide great feedback for our customers.
Hope to hear from y'all soon so I can get you a shop!
Daniel Price
VP, Operations
Customer Impact, LLC.
dprice@customerimpactinfo.com